Policies and Shipping
Welcome to our policies and shipping information page!
Here, you'll find all the essential details regarding our policies to ensure a smooth browsing and shopping experience.
At Style Your Journey, customer care and safety are our top priorities. We prioritize transparency and customer satisfaction, so please take a moment to review our guidelines.
If you have any questions, feel free to reach out!
Shipping
Shipping Costs
Our standard shipping fees vary by category to ensure the best service for our customers. Clothing orders have a dedicated shipping fee, while home decor and stationery items each have their own standard rates. Please review the specific shipping costs at checkout based on your selected items. Thank you for shopping with us!
Shipping Times
Your order will be shipped promptly, and you can expect delivery within 9 to 20 days, depending on your location.Our items are sourced from different locations, which results in varying shipping times. Once your order is placed, you will receive a confirmation email detailing the estimated delivery timeframe. We appreciate your patience and are here to ensure your shopping experience is smooth and enjoyable. If you have any questions about your order, feel free to reach out to us!
Expectations
At Style Your Journey, we collaborate with multiple courier services to offer you the most competitive shipping rates. Please make sure to provide a valid physical street address before completing your order, as we will not take responsibility for shipping costs due to incorrect addresses or delivery delays.
Store Policies
Customer Care
While we exercise reasonable diligence to ensure accuracy, all sizing, measurements and descriptions of products described on our website are approximate. We cannot guarantee that all details will consistently be accurate, complete, or devoid of errors.
All of our products are sold under the premise that they are suitable solely for personal use only. This means that none of our products are intended for any business use or commercial activities where profits will be made.
Payments
Payment options include the following credit cards:
Visa, Mastercard, Discover, American Express, ChinaUnionPay, JCB, Diners, Electron, Maestro
Apple Pay
Google Pay
Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order. We reserve the right to cancel orders at our discretion. You will be completely refunded.
Confirmation of Order
Once you complete your order, you’ll be greeted with a confirmation message displaying your unique order number, ensuring that you have all the details you need at your fingertips. Additionally, this information will be sent to your email. Rest assured, once your order is processed, you’ll receive another email to confirm that your items are on their way to you, keeping you updated every step of the way.
Return Policy
Returns are to be processed at the expense of the customer. In our commitment to offer competitive pricing, our profit margins on each item are minimal. Therefore, the obligation to cover the costs associated with a return would result in expenditures that would place us in debt. Thank you for your understanding in this matter.
It is essential to keep your proof of postage until you have received your refund. This will help protect you in case your order is lost during the return process.
More About Returns
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Items must be returned within 30 days of receiving your order.
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Items must be unworn and unwashed. This includes shoes and accessories.
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For health and hygiene reasons, grooming products, pierced jewellery, and swimwear (if the hygiene seal has been removed) cannot be returned.
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Items must have all tags attached and be in original packaging.
Fraudulent and Suspicious Returns Policy
At Style Your Journey, we strive to provide our customers with the best shopping experience. To ensure fairness and protect our business, we have established the following policy regarding fraudulent and suspicious returns:
1. Return Monitoring: We closely monitor return activities to identify patterns that may indicate fraudulent or suspicious behavior. This includes, but is not limited to, frequent returns, returns of high-value items, and returns of items that appear to be used or damaged.
2. Return Authorization: All returns must be authorized by our customer service team. Customers are required to obtain a Return Authorization (RA) number before sending any items back to us. Unauthorized returns will not be accepted.
3. Condition of Returned Items: Items must be returned in their original condition, including all packaging, tags, and accessories. Items that appear to be used, altered, or damaged will not be accepted for return.
Continued...
4. Proof of Purchase: Customers must provide proof of purchase, such as an order confirmation email or receipt when requesting a return. Returns without proof of purchase will not be processed.
5. Investigation and Action: If we suspect fraudulent or suspicious return activity, we reserve the right to investigate the matter further. This may include contacting the customer for additional information, reviewing purchase and return history, and taking appropriate action, such as denying the return or suspending the customer's account.
6. Legal Action: In cases of confirmed fraudulent activity, we reserve the right to take legal action to recover any losses incurred. This may include reporting the activity to law enforcement authorities.
7. Policy Updates: We reserve the right to update this policy at any time. Any changes will be communicated to our customers through our website and other appropriate channels.
Exchanges
Regrettably, we cannot process exchanges at this time. You are welcome to return your item and place a new order for the item you desire.
To minimize the chances of needing to exchange an item, we strongly encourage you to carefully review the sizing information provided for each product. The sizing guide is available for most items and offers essential details to help you select the perfect fit.
Processing a Return
We strive to process your return as quickly as possible. Once it has been verified that the item(s) were returned following the return policy, the refund will be processed.
If you haven't received your refund within 30 days of returning the item(s), please reach out to us with proof of postage, and we'll investigate the matter for you.
Terms and Conditions of Use
Terms of Use
By accessing and utilizing the website, as well as by placing orders or accepting delivery of our products and services, you—along with all individuals with you who access or use the website—indicate that you have thoroughly reviewed and comprehended this Agreement. Additionally, you affirm your unconditional agreement to comply with the terms outlined within this Agreement concerning your use of the website and its offerings.
Ammendments
We may update the Terms from time to time. We recommend that you review these Terms periodically. In the absence of a specified delayed effective date, all amendments will take effect upon the posting of the updated Terms on the website. While you have the option to accept or decline any amended Terms, your continued access to or use of the website following the effective date of any amendments will be interpreted as your agreement to comply with the amended Terms. The Terms that apply will be displayed on our website when you place your order.
Additional Terms
In addition to these terms, when using particular offers, promotions, products, services or features, you will also be subject to any additional posted guidelines, or rules applicable to such offer, promotion, product, service or feature, which may be posted and modified from time to time. All such additional terms are hereby incorporated by reference into the terms, provided that in the event of any conflict between such additional terms and the terms, the terms shall control.
Example of Additional Terms
Imagine you're shopping on an e-commerce website like Amazon. Amazon has its general Terms of Service, but when they introduce a special promotion, such as a limited-time discount on electronics, they might have additional guidelines specific to that promotion. These guidelines could include details like the duration of the discount, eligibility criteria, and any restrictions on returns or exchanges for discounted items. These additional terms would be considered part of the overall Terms of Service. If there's any conflict between the promotion's guidelines and the general Terms of Service, the general Terms of Service would take precedence.
Use of Website
We grant you use of our website solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree to refrain from copying materials from the Website, engaging in reverse engineering, or attempting unauthorized access to the Website. Furthermore, you shall utilize the materials, products, and services in accordance with all applicable laws. This commitment is essential for upholding a secure and professional environment for all users.
This includes understanding and agreeing that the entire contents, features, and functionality of the website, including, but not limited to, all information, software, code, data text, displays, graphics, photographs, images, video, audio, music, broadcast, design, presentation, website layout, selection, and arrangement, are owned by Style Your Journey, or other providers of materials. This means that we are protected in all forms by intellectual property laws, including, without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
No Reliance
This website may include content provided by third parties, including from other users and third-party licensors. All statements and/or opinions expressed in any such third-party content are solely the opinions and the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect our opinion. Neither we nor our suppliers have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials. We accept no responsibility for your use of such sites or for any loss or damage that may arise from using them. You become subject to any terms of the third party website or app.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our website is accurate, complete, or up to date. Neither Style Your Journey nor our suppliers have any responsibility or liability whatsoever for your use of this website.
More About Intellectual Property Rights and Ownership
If you print, copy, or download any part of our website in a way that goes against our Terms and Conditions, your permission to use the site will end right away. You will then need to either return or destroy any copies you've made, depending on what we decide. You don’t own any part of the website or its content, and we keep all rights to them. Using the website in ways that aren’t allowed by these Terms and Conditions is not permitted and infringes or violates copyright, trademark, or other laws that protect our material.
Reporting Fradulent Activity And Scams
We place a high priority on safeguarding our users from various forms of fraud, including scams, phishing attempts, and spoofing activities. Phishing refers to deceptive practices where individuals attempt to acquire sensitive information such as usernames, passwords, or credit card details by masquerading as a trustworthy entity in digital communications. Spoofing, on the other hand, involves impersonating a legitimate organization or individual to mislead recipients, often with the intent to deceive them into providing confidential information or to gain unauthorized access to accounts.
If you come across any communication that seems to originate from us but raises your suspicions or appears inconsistent with our official communications, we urge you to report it to us immediately. Your vigilance is crucial in helping us create and maintain a secure environment for all users. By working together, we can effectively combat these threats and protect everyone in our community. Thank you for your continued support and attention to this important matter.
Procedures For Reporting Suspicious Content
Identify the Suspicious Content: Clearly identify the suspicious content, including any product descriptions, images, logos, or other materials that appear to be copied or misused.
Gather Evidence: Collect evidence of the suspicious content. This may include screenshots, URLs, and any other relevant information that demonstrates the misuse of our content.
Report the Suspicious Content: Contact our customer service team to report the suspicious content. Provide the following information:
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Your name and contact information
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A description of the suspicious content
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Evidence of the suspicious content (e.g., screenshots, URLs)
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Optional - The date and time you discovered the suspicious content
Investigation: Our team will investigate the report and verify the authenticity of the suspicious content. This may involve reviewing the evidence provided, conducting additional research, and contacting the website or store in question.
Take Action: If the investigation confirms that our content has been misused, we will take appropriate action. This may include:
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Contacting the website or store to request the removal of the suspicious content
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Issuing a cease and desist letter
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Pursuing legal action if necessary
Follow-Up: We will keep you informed of the progress and outcome of the investigation. If additional information is needed, we may contact you for further details.
Policy Updates: We reserve the right to update this policy and procedures at any time. Any changes will be communicated to our customers through our website and other appropriate channels.
Our Ordering Process and Our Contract
Step 1. Submitting Order
Upon placing your order, you will receive an email from Style Your Journey confirming that we have received it. At this point, orders are contingent upon availability of items and our acceptance, which we reserve the right to decline for any reason. An example would be an issue with additional shipping from a supplier or exceptionally high customs fees.
Note: If you do not receive this email, please contact us. Not receiving the email may not mean that we didn't get your order. If we receive it, we will proceed with the next step. It has happened. Here is the thing. If we didn't know you submitted it, we wouldn't know to email you. So, we suggest double-checking that things are okay on your end.
Step 2. Between Ordering and Accepting Payment
After you submit your order, we immediately contact your financial institution for authorization to take payment from your account. We will not process your order until payment has been received in full. Once payment has been received, we accept it or decline it based on the availability of the product(s) at that time. Believe me, items sell so quickly that it is possible for an item to be out of stock between Step 1 and Step 2.
Step 3:
A. If the order is accepted, we will confirm this by sending you a second email informing you that the order is being processed. At this point, we enter into the contract between you and Style Your Journey.
B. If the order is declined, you will receive an email to update you about the situation. We recommend that you follow these guidelines when this situation occurs.
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First, check the email thoroughly for any specific reasons mentioned for the decline. Understanding the cause will help you take the appropriate next steps.
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Second, ensure that all the information in your order is correct and complete. Sometimes, orders are declined due to missing or incorrect details, such as payment information or shipping address.
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Third, contact your bank or payment provider if the issue might be related to payment authorization. They can provide insights into any issues with the transaction.
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Fourth, reach out to customer service for further assistance. They can offer guidance on how to rectify any issues and possibly help you place the order again.
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Lastly, consider alternative payment methods or options if available. This might help in cases where the primary method encounters issues.
Remember to act promptly to minimize any inconvenience and to ensure a smooth ordering experience in the future.
Step 4: From time to time, while processing an order, we may make minor adjustments to a product to ensure compliance with applicable laws, supplier updates, or regulatory requirements. If any of these changes impact the product description or other essential information that we are required to provide under relevant legislation, we will promptly update our website to reflect these modifications.